Last updated: January 2025. This Privacy Policy explains how jlmm collects, uses, stores, and protects your personal information when you use our platform. By registering an account or accessing any part of the site, you agree to the practices described here.
When you register and use the jlmm platform, we collect personal information that is necessary to provide our services. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect account activity data such as login history, transaction records, game activity, and device information. Payment-related details — including your preferred payment method and transaction amounts in Philippine Pesos — are collected to process deposits and withdrawals. In some cases, we may request a government-issued ID or other verification documents to confirm your identity in line with Philippine regulations. We only collect information that is relevant and necessary for the purposes described in this policy.
The personal information we collect is used to operate and improve the jlmm platform for users across the Philippines. We use your details to verify your identity, process transactions, manage your account, and deliver customer support. Your contact information may be used to send you important account notifications, security alerts, and updates about platform changes. Where you have opted in, we may also send promotional communications about offers available on the Promotions page. We analyse aggregated, anonymised usage data to understand how the platform is used and to improve the overall experience. We do not use your personal data for any purpose beyond what is described in this policy without your prior consent.
jlmm does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers. These third parties are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to Philippine regulatory authorities or law enforcement agencies where required by law or where we have a legitimate legal obligation to do so. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance. All data sharing is conducted in accordance with applicable Philippine data protection laws.
Your personal data is stored on secure servers with appropriate technical and organisational safeguards in place to protect it from unauthorised access, loss, or misuse. We use industry-standard encryption for data in transit and at rest, and access to personal data is restricted to authorised personnel only. Account passwords are stored in hashed form and are never accessible in plain text by jlmm staff. We regularly review our security practices to ensure they remain effective and up to date. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your jlmm account. If you suspect any unauthorised access to your account, please contact our support team immediately.
The jlmm platform uses cookies and similar technologies to provide a functional and personalised experience. Essential cookies are required for the platform to operate correctly, including maintaining your login session and remembering your preferences. We also use analytics cookies to understand how users navigate the platform so we can make improvements. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to track your activity across third-party websites. By continuing to use the jlmm platform, you consent to our use of cookies as described in this policy.
As a user based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 and its implementing rules. You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to request deletion of your data subject to our legal and regulatory obligations. You may also object to certain types of processing or request that we restrict how we use your data in specific circumstances. To exercise any of these rights, you can contact the jlmm support team by email at [email protected]. We will respond to all data rights requests within a reasonable timeframe and in accordance with applicable law.
We retain your personal data for as long as your account is active or as needed to provide our services. If you close your account, we may retain certain information for aperiod required by Philippine law, regulatory requirements, or for legitimate business purposes such as resolving disputes and enforcing our agreements. Transaction records and identity verification documents are typically retained for a minimum of five years in line with anti-money laundering regulations applicable in the Philippines. Once the retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you. If you have questions about how long specific types of data are kept, you may contact our support team at [email protected] for clarification. We review our data retention practices periodically to ensure they remain proportionate and compliant with applicable law.
The jlmm platform is strictly intended for users who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend the account and delete the associated information. Parents and guardians are encouraged to monitor their children's online activity and to make use of parental control tools where available. If you believe a minor has accessed the jlmm platform, please contact us immediately at [email protected] so we can take appropriate action without delay.
jlmm reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered users by email or through a prominent notice on the platform before the changes take effect. The updated policy will always be accessible on this page with the effective date clearly indicated at the top. Your continued use of the jlmm platform after any changes have been posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jlmm handles your personal data, please reach out to our support team by email at [email protected]. For general platform questions, the FAQ page is the quickest way to find answers to common queries. For information about your rights as a player and the tools available to help you manage your gaming activity, visit the Responsible Gaming page. We are committed to handling all privacy-related enquiries promptly and transparently, and we aim to respond to all requests within a reasonable timeframe during standard business hours.